Make yourself heard

Prefer to send us an email?

Feel free to reach out to us at [email protected].

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Opening hours 
& support

Live chat

Open daily, 3:00 AM – 9:00 PM CET.

Meet Aura

Our AI agent is the quickest and easiest way to get help. If Aura can’t solve it, a Customer Happiness Champion will jump in.

Your chat may move to email

If chat is busy, we’ll turn your message into an email ticket so you don’t need to wait around. Don’t worry, it’ll still be top priority.

Stay on one thread

First-in, first-out. Please stick to one email thread so we can help you faster. If you need to add details, you can always reply on the same ticket.

Email response times

We’ll aim to answer you within three business days. This may be a little longer during busier periods, but we make sure we reply to everyone.

Other contacts

Need our Customer Happiness Team? 
Please use our support email or chat. Messages sent to the addresses below won’t be seen.

Collaborations

Partnerships